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Services » IT Enabled Services - BPO » Mainframe Services Back | Enquiry | email Print
Nedbank Group is a leading financial institution in South Africa covering personal, commercial and corporate banking sectors. Avax works on several Nedbank projects that are critical to the bank’s government compliance and mission critical development projects, specifically keeping in line with the new National Credit Act.

AVAX is responsible development and also for the production support activities for the various mission critical mainframe insurance applications at Nedbank. These activities include the batch and online support for the business users. The team has also advised and implemented various improvements to the existing process and subsequently made improvements to the application.

The following production support services are performed under the customer agreement for the mainframe applications:
. Cycle monitoring.
. Problem resolution.
. Temporary emergency fixes.
. Responding to customer requests for information.
. Initiating change requests to support application enhancements.
. Disaster Recovery
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